CustomerSupportSpecialist

Why project44? At project44 we’re on a mission - to make supply chains work. project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce. If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk. Key Accountabilities: Take ownership of customer issues and sees issues through to resolution. This includes, but is not limited to: Diagnosing, troubleshooting, and identifying solutions to reported problems Identifying potential code bugs and escalating as needed Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported issue. Participating, with assistance, in customer calls as needed Gain comfort with database queries and review of data Consistent agreed-upon performance levels goals/metrics reached Lead Customer calls for issue resolution, education or escalation Take ownership of expanding internal and external knowledge base via technical notes and customer-facing articles Assist colleagues with continuing education when available. Requirements & Skills: BS degree in Information Systems, Computer Science, or equivalent experience Minimum 2+ yrs in customer-facing technical support, IT support or as a technical engineer General understanding of software flow, execution, and development processes Basic understanding of API and cloud technology, including basic