MLabs
Financial Technology
CustomerSupportSpecialist
“Customer Support Specialist at MLabs. Skills: Customer support, Technical integration, Production support. Assist clients with integration. Provide real-time support”
What You'll Achieve.
Ensure seamless onboarding; Ensure seamless connectivity; Resolve technical incidents swiftly; Achieve rapid resolutions; Elevate operational service standards
Industry & Context.
Troubleshoot; Diagnose; Resolve
What They're Looking For.
Must Have
FIX protocol expertise, Linux/Unix CLI proficiency, Superior verbal and written communication, Cross-functional collaboration ability, Quality focus in customer service
Nice to Have
Fixed Income domain knowledge, Linux/Unix shell scripting, API comprehension, GitHub experience, Read foundational object-oriented code
What You'll Do.
Assist clients with integration
Provide real-time support
Monitor infrastructure alerts
Own production incidents
Coordinate engineering resources
Manage internal resources
Configure customer accounts
Maintain customer accounts
Elevate operational standards
How You'll Work.
Team & Collaboration
Internal cross-functional engineering; Internal cross-functional product; Technical squads
Communication Scope
Client conversations; Technical conversations
Applying for this Customer Support Specialist role?
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