M3USA
Healthcare
CustomerSupportSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Support Specialist at M3USA. Skills: Customer support, Customer success, Customer retention, Customer satisfaction. Engage with customers via email. Engage with customers via phone”
Industry & Context.
Troubleshooting system issues; Finding the right solution
What They're Looking For.
Must Have
1 year experience customer support, 1 year experience helpdesk, 1 year experience SAAS service-focused role, Exceptional written confidence, Exceptional verbal confidence, Clear writing ability, Explain complex topics simply, Explain complex topics concisely, Connect confidently over video, Connect confidently over phone, Build trust with customers, Build rapport with customers, Continuous learning enthusiasm, Self-improvement enthusiasm
Nice to Have
Passion for technology, Natural curiosity how things work, Drive to keep learning, Enthusiasm to keep growing, Natural gift building rapport, Natural gift building trust, Genuine passion engaging customers, Showcasing product value, Interest learning new technologies, Curious about systems, Curious about products, Excellent time management, Organizational abilities, Challenge existing ways of working, Present innovative perspectives, Present fresh perspectives
What You'll Do.
Engage with customers via email
Engage with customers via phone
Engage with customers via video
Conduct virtual support sessions
Keep customers updated
Document issues clearly
Troubleshoot system issues
Navigate unique ways of working
Build relationships with customers
Develop product expertise
Stay informed on industry evolution
Improve customer experience
Contribute to how-to guides
Contribute to internal documentation
Contribute to support processes
Investigate system issues
Replicate system issues
Improve support delivery
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Work with implementation teams; Work with product teams; Work with technical teams
Communication Scope
Verbal confidence; Written confidence; Explain complex topics
Full Job Description
About the Business Division: RotaMaster is at the forefront of software development, crafting high-quality applications. Our team is dedicated to pushing the boundaries of what's possible, creating solutions that enhance user experiences and drive business success. RotaMaster is looking for an enthusiastic and dependable Customer Support Specialist to join our team. What you’ll be doing: * Engaging with new & existing customers across email, phone, & video, including webinars & virtual support sessions as needed. * Taking ownership of customer issues from initial contact to resolution, keeping customers updated throughout, ensuring everything is documented clearly * Troubleshooting system issues, navigating unique ways of working, & collaborating with internal teams where needed to find the right solution * Building strong relationships with customers by being approachable, reliable, & genuinely helpful * Develop a deep level of expertise on RotaMaster’s capabilities & features, staying informed as the product & health & care industries evolve * Working closely with implementation, product, & technical teams to improve the overall customer experience * Contributing to customer how-to guides, internal documentation/testing, & support processes to help both customers & colleagues succeed * Investigating and replicating system issues before escalating bugs to Product and Development teams with clear and accurate information * Playing an active role in improving how we deliver support as a team You’ll thrive in this role if you: * Are passionate about technology with a natural curiosity about how things work * Possess the drive & enthusiasm to keep learning & growing * Have a natural gift for building rapport & trust with customers & colleagues * Foster a genuine passion for engaging with customers every day, helping them succeed & showcasing the real value of our product ## Qualifications What we’re looking for: * At least 1 year of experience in a customer support, he
Applying for this Customer Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about M3USA?
Real rants from real employees. Read before you apply.