CustomerSupportSpecialist

Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes! Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore! We are over 550 professionals and currently looking for a Customer Support Specialist to join our Engineering Team. Your Responsibilities: * First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English; * Provide consultations about our products and services, such as Cloud, Hosting, AI and more; * Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed. ## Qualifications We Expect you to Have: * 1+ year of Technical Support experience * Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) * Good understanding of hardware and software diagnostics (reading logs, etc.) * English level B2 or higher * Excellent customer advocacy and soft skills * Strong problem-solving abilities * Quick learner, organized, and a team player * Responsible, polite, and optimistic with strong communication skills * Able to explain complex concepts clearly and simply * Skilled at prioritizing tasks Nice to have: * Experience with Cloud, CDN or Hosting * Experience with Linux and API About the schedule: You will work two consecutive day shifts, followed by two days off. The shift runs from 09:00 - 21:00 local time , totalling 12 hours of work time, including a 1-hour break. ## Additional Information What We Offer: We value our employees and offer a benefits package designed to support your health,