Fullscript
health technology
CustomerSupportSpecialist
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“Customer Support Specialist at Fullscript. Skills: delivering unparalleled service to practitioners and patients, proactive assistance, personalized solutions, Building sustainable relationships of trust, Gathering trends in issues and feedback. Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful. Troubleshooting issues and recommending or explaining product and service features that are best suited to the custome”
What You'll Achieve.
ensure the success and satisfaction of our diverse customer base; drive meaningful relationships; foster trust; elevate the overall customer experience; positioning our company as a leader in the industry; make every user successful
Industry & Context.
Troubleshooting issues; recommending or explaining product and service features that are best suited to the customer’s needs; Successfully resolving complex customer email and telephone inquiries
Must be flexible to work every 4th weekend, being within the Ottawa "hub" allows for occasional in-person (IRL) collaboration & socialization with your team
What They're Looking For.
Must Have
Proven experience in customer-centric roles, ideally in retail or hospitality, Passion for customer happiness and a positive, engaging demeanor, Ability to multitask and excel in a dynamic environment, Dedication to delivering excellence in every interaction, communication and organizational skills, Embracing change and welcoming new challenges, Enjoyment of collaborative teamwork, Curiosity and a continuous learning mindset, Must be flexible to work every 4th weekend, You must be flexible in scheduling to support customers across North America
Nice to Have
Familiarity with Gladly and SaaS productivity tools is a plus
What You'll Do.
Collaborate with our practitioners and patients by phone
and live chat to identify opportunities to make every user successful
Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
Building sustainable relationships of trust through open and interactive communication
Coordinating closely with your teammates to ensure support is covered during all business hours
Gathering trends in issues and feedback and reporting them to your supervisor
Working closely with the rest of the support team to ensure there is coverage during all business hours
being a champion of Fullscript
How You'll Work.
Team & Collaboration
Collaborating with your teammates to come up with new initiatives to surprise & delight our customers; Coordinating closely with your teammates to ensure support is covered during all business hours; Working closely with the rest of the support team to ensure there is coverage during all business hours; work as a team
Communication Scope
communication and organizational skills; open and interactive communication
Full Job Description
## Description About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care. About the Role: As a Customer Success Specialist, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You'll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust, and elevate the overall customer experience, positioning our company as a leader in the industry. Please note this position is only open to candidates living in or near Ottawa, ON. While you will be working remotely - being within the Ottawa "hub" allows for occasional in-person (IRL) collaboration & socialization with your team. Must be flexible to work every 4th weekend. **A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will
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