Flo Health
Health & Fitness
CustomerSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Specialist at Flo Health. Respond to user requests via email. Escalate issues to engineering team”
What You'll Achieve.
Achieve and maintain high answering speed; Maintain high support quality results
Industry & Context.
Problem-solving skills
2/2 schedule (2 active days, 2 days off), 11-hour active periods, EU time zone
What They're Looking For.
Must Have
Excellent command of English, Communication skills, Problem-solving skills, Patience, Ability to handle stress, Love of modern technologies
Nice to Have
Knowledge of one more foreign language
What You'll Do.
Respond to user requests via email
Escalate issues to engineering team
Identify and analyze user needs
Contribute to support process improvement projects
How You'll Work.
Communication Scope
Communication skills
Full Job Description
500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating. Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down. With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better. The job Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day! We have two different schedules within our Support Team. This position follows a cycle of 2 active days and 2 days off, repeating continuously, including public holidays. Each active period lasts 11 hours. We are looking for an independent contractor (EU time zone) for a freelance contract. Your Experience Must have: Excellent command of English is a must, Strong communication and problem-solving skills, Patience and an ability to handle stress, Love of modern technologies. Nice to have: Knowledge of one more foreign language will be a plus. You'll be responsible for: Responding to user requests about the app usage in a timely and accurate way via email, Escalating issues to the engineering team, Identifying and analyzing user needs to provide insights to the product team, Contributing to the projects that would help to improve our current Support processes. Your targets will be: Achieving and maintaining high answering speed and support quality results. Please note that this position is offered strictly on a freelance contractor basis, meaning you will not be eligible for any employee benefits, including but not limited to health insu
Applying for this Customer Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Flo Health?
Real rants from real employees. Read before you apply.