Elation Health
SaaS
CustomerSupportSpecialist
“Customer Support Specialist at Elation Health. Skills: AI solutions, Customer insights, Case reduction. Use Good Judgment to Solve Cases. Own customer escalations”
What You'll Achieve.
Shipped 3–5 AI solutions; Monthly drumbeat of synthesized insights that Product and Engineering act on; Owns a measurable case-volume reduction in your domain by making cases not happen, not by closing them faster
Industry & Context.
Natural problem-solving instincts; Treats ambiguity as the work rather than a blocker
What They're Looking For.
Must Have
0-4+ years of relevant experience in Support, Implementation, CS Ops, embedded data analyst, or AI/automation tinkerer in any field, A concrete portfolio of things you've built or shipped: prompt-engineered systems, dashboards, automations — with evidence of outcomes, customer-facing communication and trust-building skills, Pattern recognition and synthesis muscle, AI-native default, A deep desire to drive results for our customers, with high ownership over the outcomes you own, Curiosity and natural problem-solving instincts, An instinct to raise the bar for the teammates around you — teaching others to build and synthesize, not just modeling it yourself
What You'll Do.
Use Good Judgment to Solve Cases
Own customer escalations
Build and protect customer trust
Build and own AI quality
Configure AI within Elation's stack
Build lightweight external automations
Synthesize and partner with Product/Eng
Produce formal weekly and monthly insights
Participate in roadmap conversations
Mentor Associates on their build and synthesis work
How You'll Work.
Team & Collaboration
Partner with Product/Eng; Participate in roadmap conversations with Product Development teams; Mentor Associate teammates on AI builds and pattern synthesis
Communication Scope
customer-facing communication
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