DevSavant
Technology
CustomerSupportSpecialist
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optimal for Entry candidates.
“Customer Support Specialist at DevSavant. Skills: customer support, troubleshooting, communication. Provide first-level support to customers by troubleshooting and resolving issues related to the software. Deliver timely and accurate responses through a ticketing system”
What You'll Achieve.
ensure all issues are logged, prioritized, and resolved efficiently; ensure the resolution meets their satisfaction; ensure improvements align with user needs
Industry & Context.
critical thinking and problem-solving skills; troubleshoot and resolving issues; troubleshoot technical issues
What They're Looking For.
Must Have
2+ years of experience in a customer support role, understanding of cloud-based platforms and SaaS tools, Ability to quickly learn new software and troubleshoot user issues, Excellent verbal and written communication skills, Ability to simplify complex issues for non-technical users, A customer-centric approach, critical thinking and problem-solving skills, Ability to manage multiple issues and prioritize effectively in a fast-paced environment, Ability to work independently but also collaborate effectively with cross-functional teams, English Level: C1
Nice to Have
preferably within SaaS or technology-related industries, Experience with ticketing systems (e. g. , Zendesk, HubSpot, Freshdesk), Familiarity with practice management software or accounting-related tools is a plus, a college degree is a plus
What You'll Do.
Provide first-level support to customers by troubleshooting and resolving issues related to the software
Deliver timely and accurate responses through a ticketing system
and resolved issues efficiently
Follow up with customers to ensure the resolution meets their satisfaction
Guide customers through platform features
Become an expert on client's features and functionality
Stay up to date with product updates and new features
Troubleshoot technical issues
Identify common customer pain points and suggest solutions
Contribute to the creation and maintenance of customer support materials
and troubleshooting guides
How You'll Work.
Team & Collaboration
Work closely with the product and engineering teams to communicate customer feedback; ensure improvements align with user needs; Share insights and common issues with the team; collaborate effectively with cross-functional teams to resolve issues and improve the product
Communication Scope
Excellent verbal and written communication skills; communicate clearly and professionally
Full Job Description
At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment. Responsibilities Customer Support: - Provide first-level support to customers by troubleshooting and resolving issues related to the software. - Deliver timely and accurate responses through a ticketing system, ensuring all issues are logged, prioritized, and resolved efficiently. Follow up with customers to ensure the resolution meets their satisfaction. - Guide customers through platform features, helping them get the most out of the client's tools. - Communicate clearly and professionally, maintaining a positive customer experience. Product Expertise: - Become an expert on client's features and functionality to provide informed assistance. Stay up to date with product updates and new features to offer accurate support and information. - Troubleshoot technical issues, escalating to the appropriate team when necessary. Collaboration: - Work closely with the product and engineering teams to communicate customer feedback and ensure improvements align with user needs. - Share insights and common issues with the team to improve the product and support resources. Continuous Improvement: - Identify common customer pain points and suggest solutions to improve the user experience. - Contribute to the creation and maintenance of customer support materials, FAQs, and troubleshooting guides. Requirements - 2+ years of experience in a customer support role, preferably within SaaS or technology-related industries. - Experience with ticketing systems (e.g., Zendesk, HubSpot, Freshdesk) is preferred. - Familiarity with practice management software or accounting
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