Devexperts
Finance / FinServ
CustomerSupportSpecialist
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Support Specialist at Devexperts. Skills: Customer Support, FinTech, English – C1. Handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary.. Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech.”
Industry & Context.
analytical and problem-solving; investigating, and resolving users' problems
Work in morning and evening shifts (details can be discussed);
What They're Looking For.
Must Have
High level of communication and soft, English – C1, both spoken and, High-stress, Diligence and ability to respond in a timely manner to the incoming flow of information (tickets, chats, etc. );, Ability to work in an environment with frequently changing, analytical and problem-solving, Sharp attention to, Ability to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire, Self-motivation and desire to develop in FinTech.
Nice to Have
Work experience with foreign, Second, Experience in working with issue-tracking systems (Zendesk, Jira);, Experience in working with databases and writing SQL, Basic knowledge of Bash, Python,, Understanding of data transmission network principles and main protocols. Knowledge of the OSI, Experience in working with Linux/Unix (mainly debian-like)
What You'll Do.
Handling customer technical support cases
and resolving users' problems
escalating issues if necessary.
Communicating directly with developers
and other engineers for gaining extensive knowledge and expertise in FinTech.
and maintaining tutorials to help end-users with charting applications usage.
Documenting common support procedures for future reference.
Testing data integration into new applications and promptly reporting any found issues.
How You'll Work.
Team & Collaboration
Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech.; Friendly team, which is always ready to support a trainee.
Communication Scope
High level of communication and soft; English – C1, both spoken and
Full Job Description
dxFeed delivers financial markets information and services to banks, brokers, investment companies, trading platforms, and other professional and retail market participants. dxFeed is a subsidiary of Devexperts – a company that develops software for stock exchanges, brokers, and investment companies. dxFeed’s distributed team has significant experience in advanced market data compression, storage, retrieval, and transmission. dxFeed B2C Support: The project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications. Responsibilities: * Handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary. * Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech. * Creating, reviewing, and maintaining tutorials to help end-users with charting applications usage. * Documenting common support procedures for future reference. * Testing data integration into new applications and promptly reporting any found issues. Benefits: * FinTech industry increases the value of a specialist in the labor market by providing an opportunity to work directly with complicated trading systems. * Education and training in the subject area. * Opportunity to develop technical skills. * Friendly team, which is always ready to support a trainee. ## Qualifications Qualifications Key requirements: * High level of communication and soft skills; * English – C1, both spoken and written; * High-stress tolerance; * Diligence and ability to respond in a timely manner to the incoming flow of information (tickets, chats, etc.); * Ability to work in an environment with frequently changing context; *
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