CustomerSupportSpecialist

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can take time — so we’ll get straight to the point. Where and how you can work Our Manila office is home to a vibrant and growing community of Canvanauts. We’ve designed it to be a collaborative and inspiring space where teams can connect, create, and thrive. This role follows a 24/7 shifting schedule and a hybrid setup , giving you the flexibility to balance working from home and in our Manila Campus. What you'd be doing in this role As Canva continues to grow, change is part of our DNA — and that’s part of the fun. This role will evolve, but here’s a snapshot of what you’ll be working on: At the moment, this role is focused on: * Delivering high-quality, timely support to Canva users across email, chat, and phone * Handling real-time customer interactions, resolving issues with clarity, empathy, and efficiency * Supporting a wide range of queries across Accounts & Billing, Print, and Technical Support * Using AI-powered tools and workflows to improve response quality and speed * Collaborating across teams to solve complex user issues and improve the overall experience * Prioritising performance metrics while maintaining a human, customer-first approach * Thriving in a 24/7 rotating shift environment that supports global customer needs; and has the willingness to work onsite and on holidays You're probably a match if * You haverelevant customer service experience in an email, chat, and phone (inbound/outbound) support role in areas related to technical support or Enterprise (B2B) * You’re comfortable handling live conversations and thinking on your feet * You have hands-on experience using AI tools to improve workflows, or a strong willingness to learn and adopt them in customer support * You thrive in fast-paced, high-volume environments and stay organised under pressure * You’re a collaborative team player with a