Canva
Computer Software
CustomerSupportSpecialist
“Customer Support Specialist at Canva. Skills: Customer Support, AI tools. Deliver high-quality, timely support. Handle real-time customer interactions”
What You'll Achieve.
improve response quality and speed; improve the overall experience
Industry & Context.
resolve complex user issues
24/7 shifting schedule, willingness to work onsite and on holidays
What They're Looking For.
Must Have
relevant customer service experience in an email, chat, and phone (inbound/outbound) support role in areas related to technical support or Enterprise (B2B), comfortable handling live conversations and thinking on your feet, hands-on experience using AI tools to improve workflows, or a willingness to learn and adopt them in customer support, thrive in fast-paced, high-volume environments and stay organised under pressure, collaborative team player with a sense of ownership, self-driven and motivated to continuously learn and grow, demonstrate empathy and align with Canva’s values of being a good human and a force for good, open to working rotating 24/7 shifts
Nice to Have
Fresh Graduates are welcome to apply
What You'll Do.
Handle real-time customer interactions
Resolve issues with clarity
Support queries across Accounts & Billing
and Technical Support
Use AI-powered tools and workflows
Collaborate across teams to solve issues
Improve overall user experience
Prioritize performance metrics
Maintain a customer-first approach
Work in a 24/7 rotating shift environment
Work onsite and on holidays
How You'll Work.
Team & Collaboration
Collaborating across teams to solve complex user issues
Applying for this Customer Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Canva?
Real rants from real employees. Read before you apply.