Candex
fintech
CustomerSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Specialist at Candex. Skills: resolve customer queries, recommend solutions, guide product users through features and functionalities, assist Candex’s internal and external customers with platform related questions, triage incoming tickets, develop and maintain a professional level of proficiency with Candex’s specific systems and technologies. Onboarding new users to the system, including user adoption. Administration of pending orders and payments”
What You'll Achieve.
customer satisfaction is our obsession; stop at nothing to make their experience simple & flawless.
Industry & Context.
excellent problem-solving skills; Identifying common problems and escalating them to management, along with possible suggestions for improvement
Potential business travel required once or twice a year
What They're Looking For.
Must Have
Previous experience in a Customer Support role, Sound judgment and excellent problem-solving skills, Practical experience with standard industry tools such as CRM and ticketing systems, Fluent English – written and verbal, Proficiency in French, computer skills, Outstanding attention to detail, with an ability to spot numerical errors, Highly organized with the ability to multitask and work under pressure, Tech savvy and the ability to pick up new technology quickly
Nice to Have
Fintech/Hi-tech experience
What You'll Do.
Onboarding new users to the system
including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Promptly responding to customer queries via ticketing system
Identification of areas of improvement
both in process and product
Liaising with colleagues or managers to find the best solutions to customers’ issues
Identifying common problems and escalating them to management
along with possible suggestions for improvement
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions
How You'll Work.
Team & Collaboration
Liaising with colleagues or managers to find the best solutions to customers’ issues; Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved; Work alongside teammates who value curiosity, kindness, and shared success.; Debate, Decide, Deliver - Candexers foster a culture of open debate so we can make the right decision.
Communication Scope
excellent communicator; Impressive interpersonal and communication skills; Fluent English – written and verbal; Proficiency in French
Full Job Description
ABOUT Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins! We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $130M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers. We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist Candex’s internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex’s specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This is a hybrid position, coming into the office in Toronto's financial district twice a week. Responsibilities - Onboarding new users to the system, includin
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