Buckeye Corrugated, Inc.
Manufacturing
CustomerSupportSpecialist
Neural analysis suggests this role is
optimal for Junior candidates.
“Customer Support Specialist at Buckeye Corrugated, Inc.. Skills: order management, customer support, planning and organization, communication, problem-solving. Manages, communicates and monitors all aspects of a project and/or order. Serves as a liaison between BCI’s sales team and clients while supporting all internal departments. Manages and communicates with appropriate resources to ensure client and company goals are achieved.”
What You'll Achieve.
Ensure client and company goals are achieved as it relates to all aspects of the finished product.
Industry & Context.
problem-solving; decision making
What They're Looking For.
Must Have
Ability to multitask, managing multiple challenges, and dealing with a variety of situations. Ability to effectively prioritize and execute tasks. Must work well under pressure with multiple interruptions.
Nice to Have
Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus. Demonstrated aptitude in problem-solving and decision making. Results-oriented and able to work both independently and within a team environment.
What You'll Do.
Manages, communicates and monitors all aspects of a project and/or order.
Serves as a liaison between BCI’s sales team and clients while supporting all internal departments.
Manages and communicates with appropriate resources to ensure client and company goals are achieved.
How You'll Work.
Team & Collaboration
Provides exceptional support to internal team members and BCI’s customers. Must work well in a team environment.
Communication Scope
verbal communication; written communication
Full Job Description
## Description Position Purpose: The Customer Support Specialist manages, communicates and monitors all aspects of a project and/or order. This role provides internal support and serves as a liaison between BCI’s sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Support, Procurement, Manufacturing and Finishing. This critical role manages and communicates with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product. Duties & Responsibilities: Tasks related to this position may vary and are not limited to those listed below: Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures. Estimates and provides quotes to customers. Processes and verifies purchase orders. Establishes delivery time on orders and tracks through the production process. Records customer changes and processes through production. Analyzes warehouse items and replenishes based upon data analysis with management approval. Processes specifications to obtain a design and/or estimate. Supports teams to ensure proper design and execution of orders. Identifies required materials to ensure the successful completion of orders. Analyzes and purchases bulk buys on litho and top sheets with management approval. Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements. Tracks warehouse items, orders milestones and deliverables. Maintains, organizes and updates customer data. Proactively manages changes in order scope. Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers. Maintains a well-organized workspace. Other tasks as assigned by supervisor. Full-time role in an office setting. Skill Set: Excellent planning and organizational skills. Excellent interpersonal, organizational
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