Albi
SaaS
CustomerSupportSpecialist
“Customer Support Specialist at Albi. Skills: Customer support, Technical support. Respond to customer inquiries. Diagnose product problems”
Industry & Context.
Problem-solving; Root cause analysis
Authorized to work in US, No visa sponsorship
What They're Looking For.
Must Have
0-1 years professional experience, Associate's Degree or higher, Excellent written and verbal communication, Problem-solving skills, Attention to detail, Manage multiple priorities, Learn new software quickly, Customer-focused mindset
Nice to Have
Prior SaaS experience, Prior technical support experience, Prior help desk experience, Experience authoring help center articles, Experience authoring SOPs, Experience authoring technical documentation, Background in restoration industry, Background in construction industry, Background in insurance industry, Background in field services industry, Basic familiarity with QuickBooks, Basic familiarity with accounting software, Basic familiarity with SQL
What You'll Do.
Respond to customer inquiries
Diagnose product problems
Reproduce reported problems
Document confirmed bugs
Verify engineering fixes
Conduct regression testing
Author customer-facing articles
Maintain customer-facing articles
Maintain internal SOPs
Partner on customer escalations
Partner on feature rollouts
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Engineering; Partner with Customer Success; Partner with Billing
Communication Scope
Professional communication; Empathetic communication
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