CustomerSupportSpecialist(AISaaSPlatform)

We’re looking for a **Customer Support Specialist** who can deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You’ll handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience. If you enjoy solving problems, communicating clearly, and working inside a product-focused, fast-moving AI environment, this role will fit you well. ### **Why You’ll Want to Join** * Paid in **USD** (bi-monthly: 15th and 30th) * **Paid Time Off** in accordance with company policy * Observance of **Holidays** per company guidelines * **100% remote setup** so you can work wherever you feel most productive * Work inside a forward-thinking AI startup backed by top investors * Opportunity to support a platform at the forefront of voice automation and AI workflows ### **What You’ll Work On** **Customer Support Across Channels** * Manage and respond to inbound support requests through email and internal tools * Provide clear, empathetic, and accurate responses to technical and non-technical users * Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios * Escalate complex or urgent issues to product and engineering teams * Support real-time inquiries inside community spaces such as Discord **Documentation and Insights** * Identify recurring questions, bugs, and product gaps and document them clearly * Contribute updates to help center articles, troubleshooting guides, and internal documentation * Provide structured feedback to cross-functional teams on customer sentiment and platform usability **Internal Collaboration** * Work with engineering, product, and operations teams to close support loops * Share insights that improve onboarding, documentation, and user experience * Help refine internal support systems, workflows, and templates ### **What You Bring** * **2 to 3 years** of experience in customer