Jimdo
Technology
CustomerSupportServicesTech/ProductAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Services Tech/Product Agent at Jimdo. Skills: Customer Success, Technical Support, AI tools. Own customer inquiries end-to-end. Resolve product issues”
Industry & Context.
Anticipatory problem-solving; Root cause analysis
What They're Looking For.
Must Have
Customer Support experience, Customer Success experience, Technical Support experience, Customer-facing SaaS experience, English communication skills
Nice to Have
German language skills, Zendesk experience, QA background, Product-led company experience, European language skills
What You'll Do.
Own customer inquiries end-to-end
Resolve product issues
Resolve technical issues
Identify repetitive ticket patterns
Recommend automation improvements
Recommend process improvements
Recommend product improvements
Collaborate with Product teams
Collaborate with Engineering teams
Collaborate with Support teams
Contribute to Help Center content
Contribute to internal documentation
Contribute to AI workflows
Share knowledge across team
How You'll Work.
Team & Collaboration
Product teams; Engineering teams; Support teams
Communication Scope
Clarity; Follow-through
Full Job Description
About Jimdo We exist to unleash the power of the self-employed - helping solopreneurs and micro-businesses thrive by doing what they're passionate about and removing the complexity of building lasting, successful businesses. Jimdo started in 2007 when three school friends built a website builder in a Northern German farmhouse to help everyone build a presence online. Today, we're a profitable, remote-first company with 220+ people from 50+ nationalities working across 15+ countries. We've helped build over 36 million websites to get online across the world. We're more than just a website builder. We're an AI-powered platform that helps self-employed people actually run and build successful businesses — from getting found online, winning customers and running their business with a peace of mind by knowing exactly what to do next to move forward. At the heart of Jimdo is a strong belief in personalized, data-driven guidance. Our platform combines design, business tools, and an AI-powered core that turns real customer data into clear insights and next steps helping our customers focus on what moves their business forward. ROLE SUMMARY We’re looking for a CSS Tech/Product Agent to join our Customer Support Services Tech/Product Team. You’ll be part of a team evolving Jimdo’s support from reactive ticket handling into an AI-first, product-integrated customer success engine. You’ll resolve first-level product and technical cases, spot recurring customer issues, use AI to reduce repetitive work, and share insights that help Product, Engineering, and Support improve the customer experience. WHAT YOU’LL BE DOING - Own customer inquiries end-to-end across channels, starting with email and expanding into chat, phone, video, social, and WhatsApp. - Resolve product and technical issues with care, clarity, and strong follow-through. - Use AI tools like ChatGPT, Claude, Perplexity, or similar platforms to improve workflows and reduce manual work. - Identify repetitive ticket pat
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