Pleo
FinTech
CustomerSupportSeniorAssociateFraudSpecialist
“Customer Support Senior Associate - Fraud Specialist at Pleo. Skills: Fraud support, Customer service. Interact with customers over chat. Interact with customers via email”
What You'll Achieve.
Help 500+ users with their Pleo experience; Act as voice of customer internally
Industry & Context.
Troubleshoot issues; Resolve issues; Investigate issues
What They're Looking For.
Must Have
Experience handling customer contacts relating to fraud, Experience handling customer contacts relating to financial crime
Nice to Have
Experience with accounting, Experience with bookkeeping, Experience with financial technology, Experience with SaaS products
What You'll Do.
Interact with customers over chat
Interact with customers via email
Interact with customers over phone
Provide effective customer experience
Provide easy customer experience
Provide enjoyable customer experience
Provide assurance to customers
Take initial actions to protect accounts
Conduct initial investigations with customer
Determine next actions
Troubleshoot customer issues related to Fraud
Resolve customer issues related to Fraud
Keep customer informed with updates
Keep customer informed with progress
Interact with wider Support team
Interact with Fraud Support team
Interact with Fraud Investigations team
Provide feedback to cross-functional teams
Support cross-functional teams on product development
Contribute to knowledge base
How You'll Work.
Team & Collaboration
Wider Support team; Fraud Support team; Fraud Investigations team; Cross-functional teams
Applying for this Customer Support Senior Associate - Fraud Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Pleo?
Real rants from real employees. Read before you apply.