Enterprise Call Center
Telecommunications
CustomerSupportRepresentative–PhoneSupport
“Customer Support Representative – Phone Support at Enterprise Call Center. Skills: Customer service. Handle inbound interactions for major brands. Assisting customers with questions, service requests, account needs, and product support”
What You'll Achieve.
Meet performance expectations
Industry & Context.
Completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.
What They're Looking For.
Must Have
High school diploma or GED, Must be at least 18 years of age, Authorized to work in the United States, U. S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI), Ability to follow detailed processes and meet performance expectations, Comfortable navigating computer applications and web-based tools, Ability to work independently and remain accountable to schedules
Nice to Have
Prior call center or customer service experience, Bilingual (Spanish/English) preferred but not required, Familiarity with phone-based or computer-based support environments
What You'll Do.
Handle inbound interactions for major brands
Assisting customers with questions
Use guided systems and resources to deliver high-quality customer care
Maintain professionalism
How You'll Work.
Communication Scope
Communication skills
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