Smart Energy
Renewable Energy
CustomerSupportRepresentative-NewBuilds
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Representative - New Builds at Smart Energy. Skills: Customer support, Grid connection, Stakeholder coordination. Manage grid connection process. Monitor commissioned systems”
What You'll Achieve.
Successful grid connection; Successful export approval; Minimise delays; Deliver outstanding customer experience; Deliver exceptional customer experience
Industry & Context.
Solutions-focused mindset
What They're Looking For.
Must Have
1-2 years customer service experience, 1-2 years administration experience, 1-2 years customer-facing role experience, Exceptional organisational skills, Exceptional time-management skills, Manage multiple tasks, Manage competing priorities, Computer skills, Administrative skills, Excellent written communication, Excellent verbal communication, High attention to detail, High accuracy, Solutions-focused mindset, Confidence to build relationships
Nice to Have
Solar industry experience, Renewable energy industry experience, Electrical industry experience, Construction industry experience, Utilities industry experience, Victorian grid connection knowledge, Distributor requirements knowledge
What You'll Do.
Manage grid connection process
Monitor commissioned systems
Complete required documentation
Complete required approvals
Liaise with electricity distributors
Liaise with retailers
Liaise with homeowners
Liaise with internal teams
Follow up outstanding applications
Follow up outstanding approvals
Follow up customer actions
Respond to customer enquiries
Maintain accurate records
Update company systems
Communicate progress to customers
Communicate delays to customers
Communicate issues to customers
Identify process bottlenecks
Escalate process bottlenecks
Identify recurring issues
Escalate recurring issues
Support continuous improvement
Deliver positive customer experience
How You'll Work.
Team & Collaboration
Internal teams; Customer Success teams; Quality Assurance teams
Communication Scope
Written communication; Verbal communication
Full Job Description
## Description Help Australian homeowners switch on their energy future. At Smart Energy, we're helping thousands of Australian households embrace smarter living through solar, battery storage, EV charging, hot water heat pumps, and home electrification solutions. 🌏☀️ What started as two mates in a Byron Bay warehouse has grown into one of Australia's fastest-growing home electrification businesses, with 15+ offices nationwide and a reputation for innovation, exceptional customer service, and industry-leading results. Now backed by Rinnai Australia, we're entering an exciting new phase of growth and looking for a proactive and customer-focused Customer Support Specialist to join our New Builds team. If you love solving problems, keeping things organised, and making a genuine difference to people's experience, we'd love to hear from you. 🚀 The Opportunity As the Customer Support Representative with our New Builds Channel - you will own the post-installation customer journey for new residential solar systems, ensuring every customer successfully progresses from system commissioning through to grid connection and export approval. The role is responsible for coordinating stakeholders, managing documentation and approvals, proactively resolving issues, and delivering an outstanding customer experience throughout the process. ## ⚡ What You'll Be Doing Manage the end-to-end grid connection process for new residential solar installations. Proactively monitor commissioned systems to ensure all required documentation and approvals are completed in a timely manner. Liaise with electricity distributors, retailers, builders, homeowners, and internal teams to facilitate successful grid connection and export approval. Actively follow up outstanding applications, approvals, and customer actions to minimise delays. Respond to customer enquiries relating to solar system operation, grid connection status, export approval, and related processes. Maintain accurate records and updates
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