Nextiva
Technology
CustomerSupportRepresentative(M-F/NightShift)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Representative (M-F/Night Shift) at Nextiva. Skills: Customer experience, Technical support, AI tools. Deliver Amazing Service. Process requests”
What You'll Achieve.
Meet daily performance metrics; Meet monthly performance metrics
Industry & Context.
Problem solver; Troubleshooting; Analytical skills; Solution-oriented; Root cause analysis
Night Shift, Work shifts aligned with US business hours
What They're Looking For.
Must Have
2+ years customer service experience, Working knowledge of PC and Mac operating systems, Working knowledge of Microsoft Office, Advanced English fluency required
Nice to Have
Technical support experience preferred, Help desk experience preferred, Hardware knowledge preferred, Networking knowledge preferred, Exposure to AI tools preferred
What You'll Do.
Deliver Amazing Service
Troubleshoot customer issues
Communicate professionally
Document customer interactions
Manage multiple requests
Take ownership of customer issues
Follow through until resolution
Meet performance metrics
Build technical knowledge
Summarize customer interactions
Identify action items
Improve response quality
Apply structured inputs
Iterate on AI responses
How You'll Work.
Team & Collaboration
Collaborate with teams; Share knowledge
Communication Scope
Clear communication; Professional communication
Full Job Description
Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. How You’ll Make an Impact As a Technical Support Representative at Nextiva, you’ll be on the front lines of delivering exceptional customer experiences. You’re not just solving issues, you’re uncovering the “why,” guiding customers to the right solutions, and making their day easier. As a Technical Support Representative, you will deliver Amazing Service® through high-quality technical support services by processing and resolving requests received across various communication channels; while continuously growing your skills in a fast-paced, learning environment. You’ll leverage modern tools, including AI, to work smarter, move faster, and deliver even better outcomes for customers. What You’ll Do Solve What Matters: Troubleshoot customer issues across hardware, software, and networking systems, quickly identifying root causes and driving resolution Deliver Great Experiences: Communicate clearly and professionally to ensure every interaction is positive and productive Stay on the Details: Document customer interactions, issues, and resolutions with accuracy and consistency Keep Systems Running: Provide, maintain, and update systems to ensure optimal performance for customers; managing multiple requests simultaneously in a fast-paced, high-volume environme
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