Foxit
Customer Service
CustomerSupportRepresentative,L1EMEA
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Representative, L1 EMEA at Foxit. Skills: technical support, troubleshooting, customer service. Troubleshoot technical issues with Foxit PDF products and related software. Diagnose and resolve software and configuration faults reported by customers”
What You'll Achieve.
directly supports customer satisfaction and retention; helps strengthen Foxit’s reputation as a responsive, customer‑centric technology provider
Industry & Context.
problem‑solving skills
What They're Looking For.
Must Have
Experience in technical support, desktop support, or a similar role, understanding of Windows and macOS operating systems, Experience with remote desktop tools and help desk software, Excellent written and spoken English, problem‑solving skills and attention to detail, Ability to manage multiple cases and prioritize effectively
Nice to Have
A degree in Computer Science, Information Technology, or a related field, Certifications in Microsoft, Linux, or other relevant technologies, Experience supporting SaaS or PDF/document‑related software, Proficiency in languages other than English is an advantage
What You'll Do.
Troubleshoot technical issues with Foxit PDF products and related software
Diagnose and resolve software and configuration faults reported by customers
Guide customers through step‑by‑step processes to solve problems and verify resolutions
and professional responses via phone
Create and maintain clear technical documentation and knowledge‑base articles
Support the rollout and adoption of new Foxit applications and features
Collaborate with internal teams to escalate technical issues and share customer feedback
How You'll Work.
Team & Collaboration
Collaborate with internal teams to escalate technical issues and share customer feedback
Communication Scope
Excellent written and spoken English; communication skills
Full Job Description
## Description Customer Support Representative, L1 EMEA About Us Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google and Amazon, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia. For more information, visit us @ www.foxit.com Job Title: Customer Support Representative, L1 EMEA Job type: Direct Contract Duration: 9 to 12 months Shift timings: Normal Shift hours Work Mode: Hybrid, 2 to 3 days Position Overview: The Technical Support Representative plays a key role in ensuring customers can use Foxit’s PDF solutions reliably and efficiently. The role involves troubleshooting technical issues, guiding users through solutions, and contributing to product improvement by providing feedback from real‑world cases. This position directly supports customer satisfaction and retention and helps strengthen Foxit’s reputation as a responsive, customer‑centric technology provider. Key Responsibilities: We're looking for a technically skilled candidate with strong interpersonal and communication skills for the Technical Support Representative role. The ideal candidate will: Troubleshoot technical issues with Foxit PDF products and related software. Diagnose and resolve software and configuration faults reported by customers. Guide customers through step‑by‑step processes to solve problems and verify resolutions
Applying for this Customer Support Representative, L1 EMEA role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Foxit?
Real rants from real employees. Read before you apply.