CustomerSupportRepresentative-FintechSupport

About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully-remote, 380-person company that has most of our team in India and the Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier. Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US-based startups and high-growth companies. About the Client: LeafLink is seeking a customer-focused and proactive Customer Support Representative to join our growing support team. In this role, you will serve as the primary point of contact for customers, assisting licensed cannabis businesses with inquiries related to LeafLink’s banking, fintech, inventory management, and retail operations solutions. You will play a key role in ensuring a seamless customer experience by resolving issues efficiently, providing product guidance, and collaborating with internal teams to support customer success in this evolving and highly regulated industry. What You’ll Be Doing: Customer Support: Respond to customer inquiries via phone, email, chat, and ticketing systems, providing timely and professional assistance. Issue Resolution: Troubleshoot and resolve customer concerns related to LeafLink’s financial products, retail operations software, inventory management tools, and platform functionality. Customer Education: Guide customers on product features, best practices, and workflows to help maximize the value of LeafLink’s solutions. Case Management: Accurately document customer interactions, issues, and resolutions within CRM and support platforms to ensure proper tracking and follow-up. Collaboration: Work closely with internal teams including Sales, Account Management, Product, and O