AssetWatch, Inc.
Tech / AI / Software
CustomerSupportRepresentative(Bilingual,Spanish)
“Customer Support Representative (Bilingual, Spanish) at AssetWatch, Inc.. Skills: Customer Support, Technical Support, Bilingual (Spanish). Manage multiple incoming streams of support requests via software platforms, phone, email, and internal channels. Provide support to customers in both English and Spanish across written and verbal communication channels”
What You'll Achieve.
ensure timely resolution and long-term solutions; Meet or exceed case management and response time expectations; Promote customer loyalty
Industry & Context.
problem-solving skills; diagnose issues and implement appropriate solutions
candidates who reside in EST timezone given
What They're Looking For.
Must Have
2+ years of experience in technical support or a related field, 2+ years of customer service experience (in-person or virtual), Professional fluency in both English and Spanish (written and verbal), Experience working in high-volume support environments and ticketing systems, Experience with CRM platforms, Ability to effectively use remote communication tools (e. g. , Zoom, Slack) to collaborate and provide support, problem-solving skills, ability to manage multiple priorities in a fast-paced environment
Nice to Have
Salesforce strongly preferred
What You'll Do.
Manage multiple incoming streams of support requests via software platforms
and internal channels
Provide support to customers in both English and Spanish across written and verbal communication channels
Support a customer base primarily located in Mexico
and effective communication
Coordinate with internal and external stakeholders as needed to address complex cases and ensure long-term solutions
Work cross-functionally to support delivery of a high-quality customer experience
including sharing customer feedback with Product teams
Proactively contact customers to resolve issues before they escalate
trusting relationships with customers and internal stakeholders through timely and effective communication
Identify opportunities to proactively address potential challenges or recurring issues
Meet or exceed case management and response time expectations
Utilize multiple software tools to diagnose issues and implement appropriate solutions
Promote customer loyalty through recognition and engagement initiatives
Perform other responsibilities as directed by the AssetWatch Support Manager
How You'll Work.
Team & Collaboration
Collaborate with stakeholders to ensure timely resolution and long-term solutions; Work cross-functionally to support delivery of a high-quality customer experience; Build strong, trusting relationships with customers and internal stakeholders through timely and effective communication; Collaboration within core working hours is required
Communication Scope
fluency in both English and Spanish (written and verbal); effective communication; clear, culturally aware, and effective communication; timely and effective communication
Applying for this Customer Support Representative (Bilingual, Spanish) role?
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