CustomerSupportRepresentative

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. Next Gen Web Solutions is a small SaaS company serving the higher education market, recently acquired by Nelnet. We build products used by hundreds of institutions — scholarship management, online forms and workflow, FAFSA verification, and more. We are expanding our customer support team and hiring two Customer Support Representatives to serve as the front line of service for our clients. You will provide hands-on support, conduct ongoing training, and serve as a bridge between clients and our product team — ensuring customers get the most out of our software and that their feedback shapes future development. # What You’ll Do ## Client Support * Provide responsive, high-quality customer support for assigned Next Gen Web Solutions products * Perform software-related issue research, troubleshooting, and timely follow-up * Work with clients to help them adopt new features and functionality * Identify client pain points and communicate insights to the Product Manager ## Training * Provide ongoing client training on product features and workflows * Clearly and effectively instruct non-technical customers with diverse backgrounds in the use of complex software * Develop familiarity with each client’s specific use case to