Fathom
Technology
CustomerSupportRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Representative at Fathom. Skills: Customer success, Customer support. Partner with Fathom users via email. Answer questions”
What You'll Achieve.
Deliver exceptional customer experiences; Turn potentially frustrating moments into wins
Industry & Context.
Finding clear solutions; Finding long-term solutions
Start at 9pm PHT, Work 40 hours per week
What They're Looking For.
Must Have
Excellent verbal and written English skills (C1 or higher), Ability to work 40 hours per week, Ability to start at 9pm PHT Monday - Friday
Nice to Have
Experience during training period at 7pm PHT
What You'll Do.
Partner with Fathom users via email
Escalate technical concerns
Advocate for future product enhancements
Deliver delightful experiences through support channels
Turn frustrating moments into wins
Advocate for process improvements
Advocate for productivity improvements
How You'll Work.
Team & Collaboration
Engage with internal team; Sharing questions; Sharing insights; Sharing learnings
Communication Scope
Written communication skills; Verbal communication skills
Full Job Description
ABOUT FATHOM It’s insane that so many people and businesses rely on notes to remember and share insights from their meetings. Notes are time-consuming and stressful to create while trying to hold a conversation. Even when done well, notes are a poor solution compared to hearing something firsthand. We started Fathom to rid us all of the tyranny of note-taking, and people seem to really love what we've built so far: 🥇 #1 Highest Satisfaction Product of 2024 on G2 https://www.g2.com/best-software-companies/highest-satisfaction 🔥 #1 Rated on G2 with 6,300+ reviews and a perfect 5/5 rating https://www.g2.com/products/fathom-2021-09-22/reviews 🥇 #1 Product of the Day and #2 AI Product of the Year https://www.producthunt.com/posts/fathom-2 🚀 Most installed AI meeting assistant on both the Zoom https://marketplace.zoom.us/apps/JgSwuY4ZSGim6_OPRZV0Ig and HubSpot https://app.hubspot.com/ecosystem/20372723/marketplace/apps/sales/sales-enablement/ai-notetaker-by-fathom marketplaces 📈 We’re hitting usage and revenue records every week https://drive.google.com/file/d/1W_aQ_E6G9yzCHi3wDWmpq4wRYjqp3tQA/view?usp=sharing We're growing incredibly quickly, so we're looking to add to our small but mighty team. ABOUT THE ROLE To help set us up for a successful year, we're expanding our Customer Support team to partner with our rapidly growing user base. We are looking to hire tech-savvy, experienced team members based in the Philippines to play a key part in delivering exceptional customer experiences. Join us as we continue to grow! RESPONSIBILITIES - Partner with Fathom users via email to answer questions and troubleshoot issues - Escalate bugs and technical concerns to our Technical Support and Engineering teams - Act as a voice for our customers, sharing feedback and advocating for future product enhancements - Deliver delightful experiences through our support channels, turning potentially frustrating moments into wins for both our users and Fathom - Advocate for process and p
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