DAT
Fintech
CustomerSupportRepresentative
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optimal for Entry candidates.
“Customer Support Representative at DAT. Skills: Customer Support, Problem Resolution, Product Knowledge, Communication. Handle incoming customer queries through various channels (phone, email, and live chat). Provide accurate, timely, and empathetic responses”
What You'll Achieve.
Ensure customer satisfaction; Foster a positive, supportive relationship between our customers and our company
Industry & Context.
Problem Resolution; Troubleshoot customer issues; Offer clear and concise solutions
What They're Looking For.
Must Have
1-3 years’ experience, Proficiency in using CRM software and other customer support tools, Excellent communication skills, both verbal and written, Ability to work in a fast-paced environment and to adapt to changing demands
Nice to Have
Proven experience in customer support or a related field, Familiarity with Fintech or the Freight industry, Hubspot experience, Fluent in Spanish
What You'll Do.
Handle incoming customer queries through various channels (phone
and empathetic responses
Maintain a solution-oriented mindset
Troubleshoot customer issues
Offer clear and concise solutions
Escalate complex issues to the appropriate teams when necessary
Develop and maintain a comprehensive understanding of our products/services
Actively seek customer feedback to improve our services and products
How You'll Work.
Team & Collaboration
Work closely with other departments to ensure a cohesive customer experience; Sharing insights and coordinating on issue resolution; Collaborates effectively and empathetically across different roles such as Design, Operations, and Product
Communication Scope
Excellent communication skills, both verbal and written
Full Job Description
About DAT DAT Freight Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build. For more information, visit www.DAT.com Job Application Deadline: 7/1/2026 The Opportunity We are seeking a dedicated and empathetic Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, offering support and solutions to inquiries, complaints, and feedback. The ideal candidate will possess strong technical skills, experience in high call volume environments, and a deep understanding of fintech solutions. Your mission will be to ensure customer satisfaction and to foster a positive, supportive relationship between our customers and our company. This is a hybrid role and requires three days per week on-site at our downtown Seattle office. What You’ll Do Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset. Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary. Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information. Feedback Collection - Actively seek customer feedback to improve our services and products. Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution. The Skills and Experience You’ll Bring Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with. Shares opinions openly on what's working and what's not across the product, tech stack, and team pr
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