BrightHire
SaaS
CustomerSupportRepresentative
“Customer Support Representative at BrightHire. Skills: Customer support, Technical troubleshooting, Customer education. Respond to customer inquiries. Maintain detailed records”
What You'll Achieve.
Consistently high-quality support experience; Delivering high customer satisfaction and service quality; Smooth and confident start with BrightHire
Industry & Context.
Technical problem-solving; Investigate, diagnose, and resolve technical issues
What They're Looking For.
Must Have
1+ years of experience in customer service or technical support, 1+ years of experience working with CRM and support ticketing systems, 6+ months of experience using remote collaboration tools (e. g. , Slack, Zoom), A startup mindset: adaptable, proactive, and eager to learn, Experience supporting a B2B SaaS product, technical troubleshooting and problem-solving skills, Comfort engaging customers via live video with patience, clarity, and enthusiasm, Excellent written and verbal English communication skills, A proven track record of delivering high customer satisfaction and service quality, Ability to quickly learn new technologies and adapt to frequent product updates, Experience collaborating cross-functionally to resolve complex technical issues
Nice to Have
HR tech experience is a plus
What You'll Do.
Respond to customer inquiries
Maintain detailed records
Develop deep understanding of product
Educate customers on best practices
and resolve technical issues
Contribute to Help Center content
Partner with Product team
Create 'how-to' video tutorials
Lead onboarding and education sessions
How You'll Work.
Team & Collaboration
Collaborate with Product and Engineering teams on complex issues; Partner with the Product team; Collaborating cross-functionally to resolve complex technical issues
Communication Scope
Excellent written and verbal English communication skills; Clarity; Enthusiasm
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