Growe Talents
Online Gaming
CustomerSupportQualitySpecialist
“Customer Support Quality Specialist at Growe Talents. Skills: Quality Assurance, Customer Support, Reporting. Monitor Customer Support chats and e-mails. Document and offer feedback”
What You'll Achieve.
Ensure compliance with all standard policies; Set measurable performance; Improve overall customer service
Industry & Context.
Analyze data, identify trends, and generate actionable insights
What They're Looking For.
Must Have
1 year in a quality assurance or specialist role, Advanced or Upper-intermediate English verbal and written, Fluent in Spanish, Ability to analyze data, identify trends, and generate actionable insights to improve support, Experience in creating reports, dashboards, and presentations using tools like Excel, Google Sheets, PowerPoint, or specialized reporting software
What You'll Do.
Monitor Customer Support chats and e-mails
Document and offer feedback
Collaborate with the support team
and present regular reports
Develop detailed reports on agent performance
Determine areas of improvement
Develop and maintain knowledge of products
Identify and participate in design improvements
How You'll Work.
Team & Collaboration
Collaborate with the support team to establish best practices; Collaborate with other Customer Support professionals to improve overall customer service
Communication Scope
Excellent verbal and written communication skills
Applying for this Customer Support Quality Specialist role?
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ANONYMOUS · UNFILTERED
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