CustomerSupportProgramEngineer

**About Pratt Miller, an Oshkosh company** **Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster.** Job Description Pratt Miller is looking for a Customer Support Program (CSP) Engineer to join its Competition Engineering Department. The CSP engineering role contributes to the Corvette GT3 program with exposure to internal stakeholders, external customers, and vehicle/system development in various capacities. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** **External Customer Vehicle and Championship Support** Act as the main point of contact for vehicle operation and customer support: * Support teams with vehicle operation and service through use of internal documentation, tool sets, and knowledge base including but not limited to: * Published vehicle support documentation * Documentation and tracking tools for reviewing support requests and issue tracking * Vehicle configuration and mileage tracking Pre-event support and shop-based preparation to assist customers with vehicle operation and configuration recommendations through: * Generation and distribution of pre-event report documentation * Tracking and communication of recommended vehicle hardware and software updates and status * Generation of internal event preparation documentation * Championship rules, regulations, and series update tracking * Participation/organization of meetings to review above mentioned information At-event support of tracking vehicle operation through: * Vehicle data processing and information distribution * Monitoring of critical vehicle system performance * Tracking customer hardware, performance, and functional related feedback for customer and internal use * Tools, syste