Bitpanda
Fintech
CustomerSupportPhoneSupportFrance
“Customer Support - Phone Support - France at Bitpanda. Skills: Customer Support, Phone Support. Provide world-class service. Handle customer requests via phone”
What You'll Achieve.
Enhance customer satisfaction; Enhance customer loyalty; Achieve company targets; Achieve team targets; Improve customer experience; Increase CSAT; Increase NPS
Industry & Context.
Identify product requests; Identify feature requests
Work in shift patterns, Work evenings, Work weekends, Work from city of choice, Work from country of choice
What They're Looking For.
Must Have
Customer Care experience, Sales experience, Phone support experience, Video call support experience, French C2 level, English B2 level
Nice to Have
Interest in crypto, Interest in investing, Interest in global financial markets, Interest in fintech domains, Experience with Customer Care systems, Zendesk experience
What You'll Do.
Provide world-class service
Handle customer requests via phone
Handle customer requests via ticketing system
Handle customer requests via live chat
Ensure timely support
Ensure professional support
Align daily with manager
Collaborate to achieve targets
Dive deep into user feedback
Identify product requests
Identify feature requests
Share actionable insights
Improve customer experience
Identify opportunities to improve support processes
Build relationships with other departments
How You'll Work.
Team & Collaboration
Internal teams; Other departments
Applying for this Customer Support - Phone Support - France role?
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- Create a Greenhouse profile before applying — it saves time across multiple applications.
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ANONYMOUS · UNFILTERED
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