CustomerSupportManager

**About Unilever** With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future. **Main Responsibilities** **Customer Strategy and Business Plan** * Develops the customer strategic business plan for his/her respective category and customers. * Work out a joint customer business plan for his/her respective category and customers. * Works in close collaboration with the Category and Channel Team for the category and channel input, and with customer marketing teams for the specific channel plan. * Develops optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments. * Manages customer promotion investment with the customer within budget * Seeking opportunity to Win at point of sales; Net new items/Share of basket, Distribution, Availability, Merchandising Opportunity * Deliver OTIF for innovation and theme. * Plan vol. forecast and CPP budget as monthly basis. * Provide clear objectives and deliverables for the Customer supervisor / pre-order team. * Deliver the agreed plan, follow-up achievement of counterparts set in the agreement. * Consistent monthly and quarterly business reviews of Joint Business Plannings/Trade Term with customers. * Data churning and analysis to provide accurate business requirement