Serenity Mental Health Centers
Mental Health Care
CustomerSupportManager
“Customer Support Manager at Serenity Mental Health Centers. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, people leadership, operational execution, team performance, consistency. Lead daily operations in a high-volume, customer-facing environment. Manage, coach, and develop a team of 30+ employees”
What You'll Achieve.
performance metrics; service standards; productivity goals; KPIs related to volume, efficiency, and customer experience; team performance; consistency; driving results daily
Industry & Context.
problem-solving
background check, drug screening
What They're Looking For.
Must Have
10+ years of leadership or operations experience in customer service, hospitality, retail, call center, or similar environments, Experience managing large teams (30+ employees) in high-volume settings, Proven ability to track, analyze, and improve KPIs, Communication skills with the ability to coach, give feedback, and lead accountability conversations, Comfortable working in a structured, process-driven environment, Leadership style that is hands-on, performance-focused, and team-oriented
Nice to Have
Upscale hospitality, restaurant, or hotel management, Customer support leadership, Retail or service environments with high standards and performance expectations, Experience leading teams through growth, change, or scaling operations
What You'll Do.
Lead daily operations in a high-volume
customer-facing environment
and develop a team of 30+ employees
Drive accountability to performance metrics
and productivity goals
Ensure every interaction is professional
and workflow management
Monitor and improve KPIs related to volume
and customer experience
Identify operational gaps and implement process improvements
Step in as needed to support the team and maintain service levels
How You'll Work.
Team & Collaboration
cross-functional coordination; managing a team of 30+ employees; coaching and developing a team; leading accountability conversations
Communication Scope
communication skills with the ability to coach, give feedback, and lead accountability conversations
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