Hewlett Packard Enterprise
IT services
CustomerSupportManager
“Customer Support Manager at Hewlett Packard Enterprise. Skills: Customer Support Plan, Support Planning, Support Activity Reviews, Operational Profile Management. Develop/Maintain Customer Support Plan. Collaborate on account support plan”
What You'll Achieve.
Reduce support incidents and defects
Industry & Context.
What They're Looking For.
Must Have
Operating Systems, Networking, Servers, Storage, Cloud, Virtualization, Product Solutions Appliances, Datacenter Care, Proactive Care, Flexible Capacity, Lifecycle event services, Datacenter Care building blocks, TS Support Credits, Business Acumen, Effective interactions, Planning and organizing, Tools and process, Customer-centric mind set (CCM1), Understanding MC/DC and Proactive Customers (CCM2), Service management – ITIL Foundation
Nice to Have
Influencing MC/DC and Proactive Customers (CCM3)
What You'll Do.
Develop/Maintain Customer Support Plan
Collaborate on account support plan
Prepare and deliver Support Planning
Drive Technical Review with customer
Analyze Support incident data
Create technical operational profile
Deliver proactive deliverables
How You'll Work.
Team & Collaboration
Collaborate with ASM; Co-operate with back-office
Applying for this Customer Support Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Hewlett Packard Enterprise?
Real rants from real employees. Read before you apply.