CustomerSupportManager

**Job Requisition ID #** 26WD98378 **Position Overview ** Autodesk’s Customer Technical Support (CTS) organization is driven by customer-focused, solutions-oriented professionals who thrive in a fast-changing digital world. The Digital Support team delivers scalable, high-quality support experiences across Autodesk products through operational excellence, digital engagement, and rapid service delivery. The Digital Support team delivers scalable, high-quality support experiences across Autodesk products through digital engagement and rapid service delivery, underpinned by a foundation of operational excellence. The Customer Support Manager will report to the Sr. Manager of Global Tier I Digital Support. They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee teams of Customer Support Associates and Sr. Customer Support Associates across their respective regions. The Customer Support Manager will drive excellence, cross-functional alignment, and continuous improvement initiatives that elevate both customer experience and business outcomes. This leader will operate with a “think global, act local” mindset — balancing regional needs with globally aligned processes, standards, and customer experiences. This role requires a strong people leader who can influence broadly across teams and GEOs, drive accountability, improve efficiency through process optimization and automation, and help modernize support in an increasingly digital and AI-enabled environment. The ideal candidate is highly self-driven and able to operate effectively with a high degree of autonomy — demonstrating strong ownership, sound judgment, and the ability to independently drive priorities, decisions, and results while partnering closely with leadership. The ideal candidate can balance strategic thinking with operational execution, elevate those around them, and help push the business and organization forward during a pivotal period of transformation and growt