Paired
staffing and recruiting
CustomerSupportLeadforDTCCompany(US-Based,Remote)
Neural analysis suggests this role is
optimal for Lead candidates.
“Customer Support Lead for DTC Company (US-Based, Remote) at Paired. Skills: Customer Support, Team Leadership, DTC Experience. Lead customer support team. Manage customer support team”
What You'll Achieve.
Ensuring high performance; Ensuring service quality; Timely responses; Empathetic responses; High-quality responses
Industry & Context.
What They're Looking For.
Must Have
Proven experience in a DTC company, Must have experience in a lead role, Hands-on experience handling phone support, Experience creating SOPs for phone support, Ability to recommend and optimize tech stack solutions, Must be willing to work Monday to Friday, 9 AM to 6 PM EST
What You'll Do.
Lead customer support team
Manage customer support team
Handle phone inquiries
Handle email inquiries
Handle chat inquiries
Provide responses to customers
Multitask effectively
Maintain attention to detail
How You'll Work.
Team & Collaboration
Work closely with cross-functional teams
Communication Scope
Excellent written communication skills; Excellent verbal communication skills
Full Job Description
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands. ### **Key Responsibilities:** * Lead and manage the customer support team, ensuring high performance and service quality * Handle phone, email, and chat support inquiries * Create, document, and optimize SOPs for customer support processes * Recommend and improve the customer support tech stack (e.g., Gorgias, Shopify, and other tools) * Ensure timely, empathetic, and high-quality responses to customers * Multitask effectively while maintaining attention to detail * Work closely with cross-functional teams to improve customer experience **Requirements** * Proven experience in a DTC company * Strong proficiency with Gorgias and Shopify * Excellent written and verbal communication skills * Ability to multitask and provide timely, empathetic support * Must have experience in a lead role * Hands-on experience handling phone support * Experience creating SOPs for phone support * Ability to recommend and optimize tech stack solutions * Must be willing to work Monday to Friday, 9 AM to 6 PM EST **Benefits** * Full-time * Competitive Salary in USD * Work From Anywhere
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