Salonkee
Beauty and Wellbeing
CustomerSupport-FrenchSpeaking
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support - French Speaking at Salonkee. Skills: Customer support, Problem resolution, Client relationship. Provide quick assistance. Resolve inquiries within 24 hours”
What You'll Achieve.
Maximize value of software; Ensure salons run smoothly; Ensure salons run efficiently; Foster salon satisfaction; Foster salon loyalty
Industry & Context.
Problem-solving; Troubleshooting
What They're Looking For.
Must Have
Previous experience in client support, Customer-focused mindset, Quick problem-solving skills, Detail-oriented approach, Efficient time management, Multitasking skills, Proficient in phone systems, Proficient in CRM platforms, Proficient in helpdesk software, Fluent in French, Fluent in English
What You'll Do.
Provide quick assistance
Resolve inquiries within 24 hours
Troubleshoot login issues
Troubleshoot system issues
Troubleshoot hardware issues
Guide salons through setup
Guide salons through configurations
Address billing issues
Address payment issues
Address subscription updates
Conduct regular check-ins
Proactively manage partner needs
Educate partners on platform features
Document interactions in CRM
Monitor inquiry trends
Contribute to support materials
Contribute product feedback
How You'll Work.
Team & Collaboration
Customer Success team
Communication Scope
Clear client interactions; Effective client interactions
Full Job Description
At Salonkee, we're transforming the beauty and wellbeing industry with cutting-edge digital solutions that streamline operations and elevate client experiences for hair and beauty businesses across Europe. As a Customer Support Specialist in our Customer Success team, you'll deliver exceptional support in our clients' local language, helping our customers maximize the value of our software tools. Your dedication and expertise will ensure salons run smoothly and efficiently, contributing to our mission of digital innovation in the industry. This role is ideal for an experienced support professional skilled in resolving problems quickly, troubleshooting technical issues, and managing relationships, all to deliver an exceptional support experience to salon partners. The Customer Support Specialist will play a crucial role in fostering salon satisfaction and loyalty by combining expert knowledge, prompt responses, and a proactive approach to support. KEY RESPONSIBILITIES & TASKS: - Rapid Support & Resolution: Provide quick assistance mainly over the phone, with additional support via chat and email, aiming to resolve all inquiries within 24 hours. - Technical Support & Setup: Troubleshoot login, system, and hardware issues, guiding salons through setup and configurations for seamless operations. - Billing & Subscription Management: Address billing, payments, and subscription updates, ensuring accurate and clear financial support. - Relationship Management & Retention: Conduct regular check-ins, proactively manage partner needs, and address churn risks to strengthen loyalty. - Platform Education & Knowledge Sharing: Educate partners on platform features to maximize usage, sharing best practices and tips. - Documentation & Continuous Improvement: Document interactions in CRM, monitor inquiry trends, and contribute to FAQs, support materials, and product feedback for ongoing improvements. REQUIREMENTS: - Previous Experience in Client Support: Demonstrated ability to assist
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