Lokal App
Technology
CustomerSupportExecutive-L1
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Support Executive - L1 at Lokal App. Respond to customer inquiries promptly and effectively. Assist users in understanding app functionality”
What You'll Achieve.
Maintain high standards of customer satisfaction; Foster trust in the platform
Industry & Context.
solution-oriented mindset
BYOD (Bring Your Own Device) – must have access to a personal smartphone and laptop for work
What They're Looking For.
Must Have
Fluency in Telugu / Tamil / Kannada / Malayalam / Gujarati / Marathi / Bengali / Hindi and English, both written and verbal, Prior experience in customer support or a related field is highly desirable, Excellent communication and interpersonal skills, Ability to remain calm under pressure and handle complaints with professionalism, Familiarity with customer support tools and platforms, A commitment to customer satisfaction and a solution-oriented mindset, organizational skills and attention to detail, BYOD (Bring Your Own Device) – must have access to a personal smartphone and laptop for work
What You'll Do.
Respond to customer inquiries promptly and effectively
Assist users in understanding app functionality
Help troubleshoot any issues they encounter
Provide valuable feedback based on customer interactions
Document customer queries and resolutions accurately
Maintain high standards of customer satisfaction
Engage with users to build relationships
Foster trust in the platform
How You'll Work.
Team & Collaboration
Collaborate with other team members to resolve complex user concerns efficiently
Communication Scope
Excellent communication and interpersonal skills; Fluency in Telugu / Tamil / Kannada / Malayalam / Gujarati / Marathi / Bengali / Hindi and English, both written and verbal
Full Job Description
_**About Lokal**_ In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online. This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising. Today, Lokal is a **house of focused apps, **many products, one mission: to connect Tier-2/3+ India to the **Knowledge, opportunities, tools and experts** they’ve always deserved. We now operate dozens of live apps across categories like: * **Edutainment & Skill Learning** – practical skills and learning in regional languages (GyanTV) * **Matrimonial Matchmaking** – hyperlocal, compatibility-first partner search (Lokal Matrimony) * **Agri Consulting** – farmer-first advisory in local languages (AgriLokal) * **Local Jobs** – blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs) * **Social & Community** – Place to find & post social updates (Lokal app) * **Emotional Well-being & Peer Support** – safe spaces to talk and feel heard (Dostt & Eaze) * **Astrology & Guidance** – instant access to trusted Astrologers via chat and voice (AstroLokal) * **Advisory Services** – early bets in legal help, financial guidance, career counselling, and more Under the hood, Lokal is a **discovery and access platform** : local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; t
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