Apna
Professional Networking Platform
CustomerSupportExecutive-Fresher(WorkfromHome)
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Support Executive - Fresher (Work from Home) at Apna. Skills: Customer Support, Problem-solving, Communication. Build customer support skills. Interact with employers through multiple channels”
Industry & Context.
Problem-solving; Develop problem-solving skills
Willingness to work in rostered shifts (Day Shift), Open to be on camera during working hours, Flexible to work in rotational shifts, weekends, and extended hours when required, Candidates who can join within 7 days will have an added advantage
What They're Looking For.
Must Have
Graduate, Good communication skills in English and Hindi, Typing speed of 30 WPM, Basic knowledge of Zoom, Google Meet, and online platforms, Laptop, stable Wi-Fi connection of at least 30 Mbps, and a dedicated work-from-home setup, Comfortable solving customer queries, Willingness to learn new processes, Working in a front-line support environment, Flexible to work in rotational shifts, weekends, and extended hours
Nice to Have
Internship or basic exposure to customer service, chat support, voice process, recruitment, CRM, or ticketing tools, Ability to understand customer concerns clearly and suggest suitable solutions with confidence, Good written communication skills, Willingness to learn tools like Freshchat, CRM, ticketing systems, and internal platforms, Positive team player with a learning mindset, ownership attitude, and eagerness to grow
What You'll Do.
Build customer support skills
Interact with employers through multiple channels
Handle customer concerns with professionalism
Create a positive customer experience
Gain exposure to digital tools
Coordinate with internal teams
Escalate and resolve employer issues efficiently
Understand customer problems
Follow process guidelines
Provide effective solutions
How You'll Work.
Team & Collaboration
Coordinate with internal teams such as Product, Sales, Marketing, and IT
Communication Scope
Good communication skills in English and Hindi; Business communication
Full Job Description
Apna is India’s leading Professional Networking Platform where users can search and apply for jobs for free, and employers can post job vacancies and hire quality candidates. **Job Description:** We are looking for **passionate, energetic, and career-driven freshers** to join our **Customer Support team** and begin their journey in a fast-growing, customer-first work environment. As a **Customer Support Specialist,** you will work directly with employers hiring on Apna and support them across **calls, emails, and chats**. This role is perfect for candidates who enjoy **problem-solving, communication, relationship-building, and creating great customer experiences.** The ideal candidate should have good communication skills in **English and Hindi** , a **customer-first mindset** , a positive attitude, and a strong willingness to learn **CRM tools, support processes, digital platforms, and professional customer success practices.** **Support Process Type:** Blended – Call Heavy/Open to chat and email **Type of Employer Queries:** Churn Management, Reactivation of customer, Job posting queries. **Requirements** **Key Responsibilities:** * This role gives you an opportunity to build strong customer support skills while working directly with employers and helping them resolve their queries. * You will interact with employers through multiple channels such as calls, emails, and chats, and learn how to provide prompt, polite, and accurate support. You will handle customer concerns with professionalism, patience, and empathy while creating a positive customer experience. * You will also get hands-on exposure to digital tools such as CRM, ticketing systems, chat software, and other platforms. As part of the role, you will get the opportunity to coordinate with internal teams such as Product, Sales, Marketing, and IT to escalate and resolve employer issues efficiently. * This role will help you understand customer problems, follow process guidelines, and provide effective solu
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