Apna
Professional Networking Platform
CustomerSupportExecutiveFresher(WorkfromHome)
“Customer Support Executive - Fresher (Work from Home) at Apna. Skills: Customer Support, Problem-solving, Communication. Build customer support skills. Interact with employers through multiple channels”
Industry & Context.
Problem-solving; Develop problem-solving skills
Willingness to work in rostered shifts (Day Shift), Open to be on camera during working hours, Flexible to work in rotational shifts, weekends, and extended hours when required, Candidates who can join within 7 days will have an added advantage
What They're Looking For.
Must Have
Graduate, Good communication skills in English and Hindi, Typing speed of 30 WPM, Basic knowledge of Zoom, Google Meet, and online platforms, Laptop, stable Wi-Fi connection of at least 30 Mbps, and a dedicated work-from-home setup, Comfortable solving customer queries, Willingness to learn new processes, Working in a front-line support environment, Flexible to work in rotational shifts, weekends, and extended hours
Nice to Have
Internship or basic exposure to customer service, chat support, voice process, recruitment, CRM, or ticketing tools, Ability to understand customer concerns clearly and suggest suitable solutions with confidence, Good written communication skills, Willingness to learn tools like Freshchat, CRM, ticketing systems, and internal platforms, Positive team player with a learning mindset, ownership attitude, and eagerness to grow
What You'll Do.
Build customer support skills
Interact with employers through multiple channels
Handle customer concerns with professionalism
Create a positive customer experience
Gain exposure to digital tools
Coordinate with internal teams
Escalate and resolve employer issues efficiently
Understand customer problems
Follow process guidelines
Provide effective solutions
How You'll Work.
Team & Collaboration
Coordinate with internal teams such as Product, Sales, Marketing, and IT
Communication Scope
Good communication skills in English and Hindi; Business communication
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