Weekday AI
fintech
CustomerSupportExecutive
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optimal for Entry candidates.
“Customer Support Executive at Weekday AI. Skills: Customer Support, Communication, Problem Solving. Handle customer queries through calls, chats, and support tickets. Provide accurate, clear, and timely responses”
What You'll Achieve.
Maintain high service quality standards while managing assigned interaction volumes and targets; Maintain customer satisfaction (CSAT) scores through quality service delivery
Industry & Context.
problem-solving skills with the ability to resolve queries efficiently; Support continuous improvement of customer experience through proactive engagement and problem-solving
What They're Looking For.
Must Have
0–3 years of experience in Customer Support, Customer Service, or Query Resolution roles, communication and interpersonal skills with a customer-first mindset, Ability to handle multiple communication channels including calls, chats, and emails, Comfortable working in a target-driven environment with defined service metrics, problem-solving skills with the ability to resolve queries efficiently, Good understanding of Customer Experience (CX) and service quality standards, Ability to stay calm, patient, and professional while handling challenging situations, attention to detail and ability to accurately document interactions, Willingness to learn and adapt in a fast-paced fintech environment, Ability to work collaboratively with internal teams for issue resolution, Commitment to delivering a consistent and high-quality customer experience
Nice to Have
Familiarity with CRM tools and customer support systems is an advantage
What You'll Do.
Handle customer queries through calls
Ensure effective resolution of customer concerns
Maintain high service quality standards
Communicate with customers in specified languages
Document customer interactions accurately in CRM
Collaborate with internal teams to resolve complex issues
Follow defined processes
and escalation matrices
Maintain customer satisfaction (CSAT) scores
Identify recurring customer issues and share feedback
Ensure professionalism
Support continuous improvement of customer experience
How You'll Work.
Team & Collaboration
Collaborate with internal teams to resolve complex issues and ensure end-to-end closure; Ability to work collaboratively with internal teams for issue resolution
Communication Scope
communication and interpersonal skills with a customer-first mindset; Communicate with customers in the languages specified for the role; Ensure professionalism, patience, and clarity in all customer interactions
Full Job Description
**This role is for one of the Weekday's clients** **Salary range: Rs 250000 - Rs 420000 (ie INR 2.5-4.2 LPA)** Experience: 1+ yrs Location: Bengaluru Job Type: full-time We are looking for a customer-focused and empathetic Customer Support Associate to manage customer interactions across calls, chats, and tickets. The role requires strong communication skills, patience, and the ability to resolve queries efficiently while ensuring a high-quality customer experience. You will be responsible for interacting with customers in a professional manner, understanding their concerns, and providing accurate and timely resolutions. This role is critical in maintaining customer satisfaction and ensuring a seamless support experience in a fast-paced fintech environment. The ideal candidate should be comfortable handling multiple communication channels, managing service expectations, and delivering consistent support quality while meeting defined performance targets. **Requirements** ### Key Responsibilities * Handle customer queries through calls, chats, and support tickets in a professional and empathetic manner. * Provide accurate, clear, and timely responses to customer issues and requests. * Ensure effective resolution of customer concerns within defined timelines. * Maintain high service quality standards while managing assigned interaction volumes and targets. * Communicate with customers in the languages specified for the role to ensure effective understanding and resolution. * Document customer interactions accurately in CRM and support systems. * Collaborate with internal teams to resolve complex issues and ensure end-to-end closure. * Follow defined processes, SOPs, and escalation matrices for issue resolution. * Maintain strong customer satisfaction (CSAT) scores through quality service delivery. * Identify recurring customer issues and share feedback for process improvement. * Ensure professionalism, patience, and clarity in all customer interactions. * Support conti
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