Sleek
SaaS
CustomerSupportExecutive
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“Customer Support Executive at Sleek. Skills: trilingual (English/Mandarin/Cantonese), customer support, problem-solving, collaboration, communication. deliver exceptional, trilingual (English/Mandarin/Cantonese) remote support for clients. ensure seamless onboarding”
What You'll Achieve.
Multichannel Support; Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity; Guide clients through Sleek’s digital platforms (e. g. , onboarding, document submissions); Problem Solving; Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed; Continuous Improvement; Identify recurring customer pain points and suggest improvements to workflows or help center content
Industry & Context.
Problem Solving; troubleshoot issues; identify, diagnose, and resolve production issues quickly; reduce downtime; find the underlying cause of failures; prevent future incidents; Analytical Mindset; dissecting problems; analysing complex systems and processes; identify weaknesses and inefficiencies; evaluate multiple scenarios; devise testing strategies
background checks may be required, education verification, criminal history verification, political exposure verification, bankruptcy or adverse credit history verification
What They're Looking For.
Must Have
Fluent in spoken English, Fluent in spoken Mandarin, minimum 0-2 years in customer support, Experienced in navigating digital tools like Zendesk, Aircall, Slack, and Gmail, Self-motivated with a dedicated, quiet workspace and stable internet connection
Nice to Have
Cantonese will be a great advantage, experience in Fintech, SaaS, or professional services preferred, Basic knowledge of Hong Kong business regulations (e. g. , taxes, company filings), Experience in a fast-paced startup/scale-up environment
What You'll Do.
trilingual (English/Mandarin/Cantonese) remote support for clients
ensure seamless onboarding
resolve inquiries with speed and empathy
continuously improve client experiences through collaboration and problem-solving
and personalized support
Follow up with clients for feedback and submissions of documents
Resolve customer inquiries via email
and phone with a focus on speed and clarity
Guide clients through Sleek’s digital platforms (e. g.
document submissions)
Troubleshoot issues related to business incorporation
escalating to internal teams when needed
Identify recurring customer pain points and suggest improvements to workflows or help center content
How You'll Work.
Team & Collaboration
Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service; Collaboration-Driven: You thrive in a cross-functional team environment, working closely with developers, product managers, and operations teams to ensure alignment on requirements and testing goals; communicate effectively, advocate for quality throughout the development process, and proactively address potential issues before they arise, fostering a culture of shared responsibility for delivering exceptional software
Communication Scope
Fluent in spoken English, Mandarin (non-negotiable), and Cantonese will be a great advantage; Excellent listener and clear communicator; communicate effectively
Process & Methodology
managing multiple, complex workstreams from numerous stakeholders
Full Job Description
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business segments: 1. **Corporate Secretary:** Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations 2. **Accounting & Bookkeeping:** Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service 3. **FinTech payments:** Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore/ Asia Pacific **Requirements** We are looking for a **Customer Support Executive** that is excited about the below Mission and Outcome. **Mission:** We are seeking a proactive Customer Support Executive to deliver exceptional, trilingual (English/Mandarin/Cantonese) remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong. This role is pivotal in ensuring seamless onboarding, resolving
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