Sleek
FinTech
CustomerSupportExecutive
“Customer Support Executive at Sleek. Skills: trilingual (English/Mandarin/Cantonese) remote support, customer support, problem solving, collaboration, continuous improvement. deliver exceptional, trilingual (English/Mandarin/Cantonese) remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong. ensuring seamless onboarding”
What You'll Achieve.
Multichannel Support; Problem Solving; Collaboration; Continuous Improvement; ensure seamless onboarding; resolving inquiries with speed and empathy; continuously improving client experiences; ensure seamless service; Identify recurring customer pain points and suggest improvements to workflows or help center content; reducing downtime; prevent future incidents; ensure alignment on requirements and testing goals; advocate for quality throughout the development process; proactively address potential issues before they arise; ensuring the highest standards of software quality
Industry & Context.
problem-solving; Troubleshoot issues related to business incorporation, accounting, and more; Problem Solving; identify, diagnose, and resolve production issues quickly; find the underlying cause of failures; Analytical Mindset; methodical approach to dissecting problems; analysing complex systems and processes to identify weaknesses and inefficiencies; evaluate multiple scenarios; devise the best testing strategies
located in the Malaysia, dedicated, quiet workspace, stable internet connection, background screening, verify education, verify criminal history, verify political exposure, verify bankruptcy or adverse credit history
What They're Looking For.
Must Have
minimum 0-2 years experience in customer support, Bachelor's Degree in any field, Fluent in spoken English, Fluent in spoken Mandarin, Experienced in navigating digital tools like Zendesk, Aircall, Slack, and Gmail, Self-motivated with a dedicated, quiet workspace and stable internet connection
Nice to Have
Cantonese will be a great advantage, experience in Fintech, SaaS, or professional services preferred, Basic knowledge of Hong Kong business regulations (e. g. , taxes, company filings), Experience in a fast-paced startup/scale-up environment
What You'll Do.
trilingual (English/Mandarin/Cantonese) remote support for our clients—entrepreneurs and SMEs navigating business incorporation
and compliance in Hong Kong
ensuring seamless onboarding
resolving inquiries with speed and empathy
continuously improving client experiences through collaboration and problem-solving
Follow up with clients for feedback and submissions of documents
Resolve customer inquiries via email
and phone with a focus on speed and clarity
Guide clients through Sleek’s digital platforms (e. g.
document submissions)
Troubleshoot issues related to business incorporation
escalating to internal teams when needed
Identify recurring customer pain points and suggest improvements to workflows or help center content
How You'll Work.
Team & Collaboration
Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service; Collaboration; Collaboration-Driven; working closely with developers, product managers, and operations teams to ensure alignment on requirements and testing goals; fostering a culture of shared responsibility for delivering exceptional software
Communication Scope
Fluent in spoken English, Mandarin (non-negotiable), and Cantonese will be a great advantage; clear communicator; present in your calls; properly receive and thoughtfully send messages to others in the business
Process & Methodology
managing multiple, complex workstreams from numerous stakeholders, keep track of everything, notice when information is missing or inconsistent
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