CustomerSupportExecutive

📍 Location This role is based in our Sheffield City Centre Office. 💰 Salary £16,140 per annum base salary (Year 1 OTE: £16,620) Working Pattern - 22.5 hours per week - 3 days per week - 2 days in the office, 1 day working from home - 9:00am – 5:30pm ⚠ Please note: The first 4 weeks will be full-time for training purposes. 📅 Start Date - Tuesday 21st July 2026. We’re open to two different profiles for this role: Profile 1: - Someone with previous contact centre experience Profile 2: - A recent college leaver or graduate with hospitality experience looking to take the next step in their career Full training is provided so if you’re looking for a fresh start or a move into a new industry, this could be a great fit for you. Our Recruitment Process As part of our recruitment process, we use an AI assistant called Lily to complete an initial phone call. The call takes just a few minutes and helps us progress suitable candidates faster - including outside normal working hours. Our mission: - Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting - We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution - Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! The Opportunity: - Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements - Helping tenants to get their dream home through meeting and exceeding targets. - Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, li