BETSOL
Information Technology And Services
CustomerSupportExecutive
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Support Executive at BETSOL. Skills: Customer Support, Voice or Chat Process, Troubleshoot and resolve customer queries effectively, Customer-focused mindset, verbal and written communication skills (English). Provide timely and effective resolution to customer queries via voice and chat support. Respond to customers in a professional, empathetic, and solution-oriented manner”
What You'll Achieve.
achieving high customer satisfaction levels; service quality benchmarks; Meet productivity, quality, and performance metrics
Industry & Context.
problem-solving skills
Willingness to work US time zones / rotational shifts, Flexibility to extend working hours during business peak periods
What They're Looking For.
Must Have
1-2 years of experience supporting US-based customers through voice or chat, Experience in Customer Support / Contact Center / Voice or Chat Process, Ability to troubleshoot and resolve customer queries effectively, Experience handling service metrics and adherence to SLAs, Customer-focused mindset with problem-solving skills, verbal and written communication skills (English), Self-motivated and ability to work with minimal supervision, Ability to remain calm and composed in high-pressure situations, attention to detail and ownership of tasks, Graduate in any discipline
Nice to Have
Prior experience in US voice support, Exposure to CRM or ticketing tools, Experience working in global support environments
What You'll Do.
Provide timely and effective resolution to customer queries via voice and chat support
Respond to customers in a professional
and solution-oriented manner
Handle simple to complex customer issues and ensure first-time resolution where possible
Escalate issues to the appropriate teams within the defined Line of Business (LOB) when required
and performance metrics as defined by the process or manager
Ensure compliance with all company policies
and quality guidelines
Maintain accurate documentation of customer interactions and resolutions
Focus on achieving high customer satisfaction levels and service quality benchmarks
Be flexible to work extended hours during high-volume periods
Perform additional tasks as assigned in line with business needs
How You'll Work.
Team & Collaboration
Escalate issues to the appropriate teams within the defined Line of Business (LOB) when required
Communication Scope
verbal and written communication skills (English)
Full Job Description
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role The Customer Support Executive (CSE) is responsible for delivering timely, accurate, and professional customer support through voice and chat channels for U.S.-based customers. This role focuses on resolving customer queries efficiently, ensuring high customer satisfaction, and adhering to defined support processes and service standards. Responsibilities • Provide timely and effective resolution to customer queries via voice and chat support • Respond to customers in a professional, empathetic, and solution-oriented manner • Handle simple to complex customer issues and ensure first-time resolution where possible • Escalate issues to the appropriate teams within the defined Line of Business (LOB) when required • Meet productivity, quality, and performance metrics as defined by the process or manager • Ensure compliance with all company policies, procedures, and quality guidelines • Maintain accurate documentation of customer interactions and resolutions • Focus on achieving high customer satisfaction levels and service quality benchmarks • Be flexible to work extended hours during high-
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