Zimperium
Tech / AI / Software
CustomerSupportEngineer-Tier2(India)
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Support Engineer - Tier 2 (India) at Zimperium. Skills: Technical support for Android applications, Troubleshoot and resolve complex technical issues, Customer satisfaction, Risk management. Provide technical support for Android applications, identifying and resolving issues in a timely manner. Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles”
What You'll Achieve.
ensuring high level of customer satisfaction; ensuring a high level of customer satisfaction; ensure problems are resolved within Zimperium defined SLAs
Industry & Context.
analytical mind to research, diagnose and resolve the issues raised by the customers; analytical mindset to research, diagnose, and resolve the issues raised by customers; extensive troubleshooting skills and knowledge of debugging
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree, 5+ years of experience in customer support & service roles, Self-motivated with extensive troubleshooting skills and knowledge of debugging, Customer-oriented with post-sales application support experience, Excellent spoken and written communication skills
Nice to Have
preferably with software security technologies and solutions, Understanding of mobile application security is an added advantage
What You'll Do.
Provide technical support for Android applications
identifying and resolving issues in a timely manner
Develop and maintain technical documentation
including troubleshooting guides and knowledge base articles
Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and support
Maintain a high level of customer satisfaction through timely 2 way updates between Zimperium and customer
take ownership of reported customer issues
ensure problems are resolved within Zimperium defined SLAs
diagnose and resolve the issues raised by the customers
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues; Be a team player capable of collaborating with product and engineering teams
Communication Scope
Excellent communication and collaboration skills; Excellent spoken and written communication skills
Full Job Description
## Description Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment. Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users. As part of our fast-growing pace, we are currently looking for a Customer Support Engineer to become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the customers. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the customers. Technical expert responsible for assisting customers using our Mobile Application Protection solution suite (https://www.zimperium.com/mobile-app-protection/). This role requires a self-driven individual who takes accountability for ensuring a high level of customer satisfaction. The candidate should posses
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