Nintex
Technology
CustomerSupportEngineerII
“Customer Support Engineer II at Nintex. Skills: Technical support, Product expertise, Customer engagement. Provide technical support. Resolve technical issues”
What You'll Achieve.
Ensure all Service Level Agreements are met; Ensure customer has positive experience; Reduce future in-bound case volume; Reduce same case issues
Industry & Context.
Troubleshoot
Out of hours on call availability
What They're Looking For.
Must Have
Microsoft certification in cloud technologies, Experience in administration of Microsoft SharePoint, Demonstrable experience in (HTML, CSS, REST, JAVA,. NET), Knowledge of Microsoft web server and development products, Experience in planning or setting up infrastructure, Experience with salesforce as a user, power user or administrator, Prior experience supporting applications that integrate with Salesforce, SQL developer experience, Experience with network diagnostics and troubleshooting
Nice to Have
Active RN license, 2 years ICU experience, CFA or CPA required, 5 years financial modeling
What You'll Do.
Provide technical support
Resolve technical issues
Stay at forefront of software technology
Act as voice of customer
Identify customer technical ability
Replicate complex customer scenarios
Participate in knowledge base creation
Share ideas and knowledge
Take ownership of on call availability
How You'll Work.
Team & Collaboration
Global support department
Communication Scope
Customize messaging
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