Conga
CustomerSupportEngineerII
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Support Engineer II at Conga. Skills: Customer support, Technical troubleshooting, Salesforce integration. Troubleshoot product issues. Troubleshoot service issues”
What You'll Achieve.
100% customer satisfaction; 100% customer success
Industry & Context.
Analysis; Troubleshooting; Problem-solving; Debugging; Identifying root cause
Service in shifts
What They're Looking For.
Must Have
Troubleshoot product and service issues, Engage with customer business owners, Provide proactive guidance, Leverage Salesforce knowledge, Serve as escalation point, Assist with configuration, Contribute to knowledge database, Maintain accurate information
Nice to Have
Salesforce power user or administrator preferred, Salesforce user or JR admin, Salesforce.com certification a plus
What You'll Do.
Troubleshoot product issues
Troubleshoot service issues
Escalate issues on behalf
Engage customer business owners
Support customer success team
Provide best practice guidance
Advocate customer priorities
Leverage Salesforce knowledge
Assess customer needs
Communicate appropriate solution
Serve as escalation point
Assist with configuration
Ensure customer satisfaction
Ensure customer success
Contribute to knowledge database
Improve knowledge database
Maintain accurate information
How You'll Work.
Team & Collaboration
Customer success team; Project teams; Management teams
Communication Scope
Written communication; Oral communication; Relationship management
Full Job Description
A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Job Title: Customer Support Engineer II Locations: Sofia (Hybrid) Reports to: Senior Manager, Customer Support A quick snapshot… The Customer Support Engineer is critical to the overall success of Conga, its customers and business partners. The successful candidate will be able to understand the customer's break/fix issue and successfully troubleshoot the issue to a resolution. The successful candidate will be able to understand the customer's configuration and be able to communicate how to best leverage the Conga products with salesforce.com applications and services to address specific business needs. Here’s what we’re looking for… Strive to make every customer interaction a positive experience. Troubleshoot product and service-related issues and escalate issues as appropriate on behalf of all customers Engage with customer business owners to support the customer success team and optimization of the application Provide proactive best practice guidance to the customer's project and management teams Advocate customer's priorities internally within Conga Leverage knowledge of Salesforce to provide world-class technical support, to assess needs and communicate the appropriate solution to Conga customers Ser
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