Contentful
digital experience platform
CustomerSupportEngineer(f/m/d)
“Customer Support Engineer (f/m/d) at Contentful. Skills: Customer Support, API troubleshooting, SaaS integrations, Software development troubleshooting, UNIX command-line, Log analysis, Agile methodologies, Communication. assist customers. identify and research Contentful-related issues”
What You'll Achieve.
give our customers confidence that their needs are represented and addressed; enabling their success
Industry & Context.
problem-solving skills
on-call coverage, shift handover
What They're Looking For.
Must Have
Minimum 2 years previous experience with a direct contribution in Support and/or Customer-facing processes and tools, Experience working with APIs and API-based SaaS integrations, Software development exposure/troubleshooting experience in one or more of our supported languages (JavaScript, Java, Ruby,. Net, PHP, Python, Objective-C, or Swift), A good understanding of how web applications and mobile apps are built and work, Confidence with common UNIX-like command-line tools, A track record of getting things done in an environment that combines collaboration and individual responsibility, Ability to read server logs and process them to aggregate/analyze data, An understanding of Agile processes or experience working in an Agile/Scrum environment, Excellent English communication skills, both verbal and written
Nice to Have
Intellectual curiosity, interpersonal relationship skills, Agile processes or experience working in an Agile/Scrum environment, Customer-centered, high level of empathy, and cross-team collaboration mindset, Results and outcome-oriented; team focused, Experience with working with global teams, open to cultural and thought diversity
What You'll Do.
identify and research Contentful-related issues
troubleshoot and help resolve those issues
escalating issues when necessary to our Engineering team
How You'll Work.
Team & Collaboration
Working directly with developers from our customers; escalating issues when necessary to our Engineering team; cross-team collaboration mindset; working with global teams
Communication Scope
Excellent English communication skills, both verbal and written; Ability to clearly explain concepts
Applying for this Customer Support Engineer (f/m/d) role?
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