KLA
semiconductor manufacturing ecosystem
CustomerSupportEngineer-EquipmentEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Support Engineer - Equipment Engineer at KLA. Skills: repair of highly complex Electro Mechanical capital equipment, troubleshoots technical equipment problems, Repairs of system level problems. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites”
What You'll Achieve.
Ensures equipment improves customer production; Assume accountability for customer happiness with service; increase customer satisfaction by resolving sophisticated requests and issues
Industry & Context.
problem-solvers; Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems; Repairs of system level problems
Estimated travel is 20% once trained in the classroom as part of on-the-job training program
What They're Looking For.
Must Have
hands on skills skills related to the repair of highly complex Electro Mechanical capital equipment
Nice to Have
expertise in optics, image processing and motion control
What You'll Do.
diagnoses and troubleshoots technical equipment problems via telephone or at customer site
Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites
Assures operational quality of system equipment
Coordinates actions with customers to minimize down time
Provides assistance to Installation Engineer in resolving problems
Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems
Develops and handles return materials authorization (RMA) processes for ensuring customer returns
service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved
Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site
characterization and support of customer demos and field projects
How You'll Work.
Team & Collaboration
work with system engineering technical team in customer site
Communication Scope
telephone
Full Job Description
**Company Overview** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. **Group/Division** The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. **Job Description/Preferred Qualifications** This position requires hands on skills skills related to the repair of highly complex Electro Mechanical capital equipment. 1.Evaluates, ana
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