CustomerSupportEngineer

Customer Support Engineer Join our Customer Support team in shaping the future of AI-powered shopping experiences across our global software platform. The Company You’ll Join At Rebuy, we're on a mission to revolutionize shopping with intelligent, personalized experiences that wow customers around the globe. As a fully remote team, we power some of the fastest growing DTC brands like Tecovas, Momofuku, Dime Beauty, Liquid Death, Magic Spoon, OLLY, and many more. We believe in ownership, drive, and empathy and strongly uphold that every team member plays a vital role in shaping the future of intelligent commerce. Our culture thrives on collaboration, creativity, and genuine passion. We don’t just build great tech - we build lasting partnerships, a strong community, and a place where people love to work. The Team You’ll Join We're a tight-knit, driven team that’s obsessed with team work and excellence. In this role, you’ll be reporting to our Team Lead of Customer Support Operations. If you thrive on curiosity, crave a challenge, and never stop learning, you’ll feel right at home here. Our flat structure means no red tape, just real impact. Everyone rolls up their sleeves and contributes directly to our mission. We reward initiative, celebrate high performance, and believe leadership is earned through action. Strong work ethic, smart prioritization, and clear communication are must-haves. Whether you're flying solo or teaming up across departments and with customers, you'll play a key role in moving us forward. The Problems You’ll Solve Rebuy and its team members continually strive to create a high-spirited, intentional work environment that stresses performance productivity as well as collaboration and merit. As an Overnight Customer Support Engineer, you’ll be a crucial team member as you create long-term solutions and remove roadblocks for our merchants and partners! Your day to day (6:00 pm ET - 2:00 am ET) will be expertly troubleshooting and supporting our core